This Privacy Policy explains how we collect, use, process, and disclose your information across the Avenier Website

1. INFORMATION WE COLLECT

There are three general categories of information we collect.

1.1 Information You Give Us.

We collect information you share with us when you use the Avenier Website.

  • Account Information. When register your interest or apply for as property, we require certain information such as your name, email address, and contact details.
  • Profile Information. To use certain features within the Avenier Website, we may also ask you to complete a profile, which may include your address, phone number, and gender. Certain parts of your profile (like your profile picture, first name, and description) are a part of your public profile page, and will be publicly visible to others.
  • Other Authentication-Related Information. To help create and maintain a trusted environment, we may collect identification (like a photo of your government-issued ID) or other authentication information.
  • Payment Information. We collect your financial information (like your bank account or credit card information) when you use the Payment Services to process payments.
  • Communications with Avenier or other landlords. When you communicate with Avenier or use the Avednier Website to communicate with other landlordss, we collect information about your communication and any information you choose to provide.
  • Other Information. You may otherwise choose to provide us information when you fill in a form, and conduct a search.

1.2 Information We Automatically Collect from Your Use of the Avenier Website.

When you use the Avenier Website, we collect information about the services you use and how you use them.

  • Usage Information. We collect information about your interactions with the Avenier Website, such as the pages or other content you view, your searches for Listings, bookings you have made, and other actions on the Avenier Website.
  • Location Information. When you use certain features of the Avenier Website, we may collect different types of information about your general location (e.g. IP address, zip code) or more specific location information (e.g. precise location from your mobile GPS). Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings menu.
  • Log Data. We automatically collect log information when you use the Avenier Website. That information includes, among other things: details about how you’ve used the Avenier Website (including links to third party applications), IP address, access times, hardware and software information, device information, device event information (e.g., crashes, browser type), and the page you’ve viewed or engaged with before or after using the Avenier Website.
  • Transaction Information. We collect information related to your transactions on the Avenier Website, including the date and time, amounts charged, and other related transaction details.
  • Cookies and Similar Technologies. We use cookies and other similar technologies, such as web beacons, pixels, and mobile identifiers. We may also allow our business partners to use these tracking technologies on the Avenier Website, or engage others to track your behavior on our behalf. While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a “Do Not Track” signal in the HTTP header from your browser or mobile application. 

1.3 Information We Collect from Third Parties.

We may collect information that others provide about you when they use the Avenier Website, or obtain information from other sources and combine that with information we collect through the Avenier Website.

  • Your References. Conducting credit checks or collecting checking your references.
  • Background Information. Avenier may obtain reports from public records of criminal convictions or sex offender registrations We may use your information, including your full name and date of birth, to obtain such reports.
  • Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or fraud detection information, from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results or fraud warnings from service providers like identity verification services for our fraud prevention and risk assessment efforts.

2. HOW WE USE INFORMATION WE COLLECT

We use, store, and process information about you to provide, understand, improve, and develop the Avenier Website, and to create and maintain a trusted and safer environment.

2.1 Provide, Improve, and Develop the Avenier Website.

  • Enable you to access and use the Avenier Website.
  • Operate, protect, improve and optimize the Avenier Website and experience, such as by performing analytics and conducting research.
  • Personalize or otherwise customize your experience by, among other things, ranking search results or showing ads based on your search, booking history, and preferences.
  • Provide customer service.
  • Send you service or support messages, such as updates, security alerts, and account notifications.
  • If you provide us with your contacts’ information, we may use and store this information: (i) to facilitate your referral invitations, (ii) send your requests for references, (iii) for fraud detection and prevention, and (iv) for any purpose you authorize at the time of collection.

2.2 Create and Maintain a Trusted and Safer Environment.

  • Detect and prevent fraud, spam, abuse, security incidents, and other harmful activity.
  • Conduct investigations and risk assessments.
  • Verify or authenticate information or identifications provided by you (such as to verify your Accommodation address or compare your identification photo to another photo you provide).
  • Conduct checks against databases and other information sources.
  • Comply with our legal obligations.
  • Resolve any disputes with any of our users and enforce our agreements with third parties.
  • Enforce our Terms of Service, Payments Terms, and other policies.

2.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing.

  • Send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your communication preferences (including information about Avenier or partner campaigns and services).
  • Personalize, measure, and improve advertising.
  • Administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Avenier or its third party business partners.

Safety and Compliance with Law.

Avenier may disclose your information to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required to do so by law or if such disclosure is reasonably necessary: (i) to comply with legal process and to respond to claims asserted against Avenier, (ii) to respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability, (iii) to enforce and administer our Terms and Conditions, Rental Contracts or other agreements, (iv) for fraud investigation and prevention, risk assessment, customer support, product development and debugging purposes, or (v) to protect the rights, property or personal safety of Avenier, its employees, its Members, or members of the public.

We will attempt to notify tenants about these requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon Avenier’s property, its Members and the Website (collectively, “Risk Scenarios”). In instances where we comply with legal requests without notice for these reasons, we will attempt to notify that Member about the request after the fact if we determine in good faith that we are no longer legally prohibited from doing so and that no Risk Scenarios apply.